Shipping Policy
All products at Whoplaza are custom-made to order / print-on-demand.
Each item is produced specifically for the customer after an order is placed.
Orders are shipped directly from our trusted production partners. Production and shipping locations may vary depending on the product type, inventory, and your shipping destination. Our production partners may be located in Vietnam, China, Mexico, the United States, or other regions.
Production & Handling Time
Production & handling time: 5–7 business days, Monday – Friday, excluding U.S. holidays.
Orders placed after 5:00 PM PST will begin processing the next business day. Multi-item orders may be produced and shipped separately.
Shipping Rates & Free Shipping
USA: Free standard shipping on orders over $100.
USA orders under $100: $7.95 flat rate.
International shipping: $9.95 flat rate.
Additional shipping fees may apply for remote areas, Hawaii, Alaska, Puerto Rico, APO/FPO/DPO addresses, or other special delivery locations.
Estimated Delivery Times
| Region | Production & Handling | Transit Time After Production | Total Estimated Delivery |
|---|---|---|---|
| USA | 5–7 business days | 7–10 business days | 12–17 business days |
| International | 5–7 business days | 10–17 business days | 15–24 business days |
Note: All delivery times are estimates only and are not guaranteed. Delays may occur due to carriers, customs processing, weather, incorrect shipping information, production delays, or peak seasons, especially holidays. We recommend ordering early during busy periods.
Tracking & Carriers
We use reliable carriers and shipping services such as USPS, YunExpress, Yanwen, or local postal services depending on your location and the production partner used for your order.
A tracking number will be automatically emailed to you as soon as your order ships. You can also track your order status here:
Order Tracking.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. Incorrect or incomplete addresses may cause delivery delays, failed delivery, returned packages, or additional shipping fees.
If you notice an error in your shipping address, please contact us as soon as possible at
support@whoplaza.com.
Once an order has entered production or shipped, we may not be able to change the shipping address.
Customs, Duties & Import Fees
International customers are responsible for any customs duties, taxes, VAT, import fees, or other charges imposed by their country. These fees are not included in our product prices or shipping fees and are non-refundable.
Lost or Delayed Orders
If your order is not delivered after 60 days from the order date, you may be eligible for a full refund or free replacement. Please contact us at
support@whoplaza.com
with your Order ID so we can review the shipment status.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, misprinted, or incorrect due to our production or fulfillment error, please contact us within 30 days of delivery.
Please include your Order ID, a brief description of the issue, and clear photos showing the problem. Our support team may request photos or additional information before approving a replacement, exchange, or refund.
Please do not send any item back without contacting us first. We do not accept unsolicited returns.
Important Information
- All products are custom-made to order / print-on-demand.
- Production time and transit time are separate.
- Multi-item orders may ship separately.
- Delivery times are estimates and are not guaranteed.
- Customers are responsible for entering the correct shipping address.
- International customers are responsible for customs duties, taxes, VAT, or import fees.
- We do not accept physical returns at our business address. It is a registered business address only and not a retail store or return location.
Contact Us
If you have any questions about shipping, production time, tracking, or your order, please contact us:
Email: support@whoplaza.com
Phone: +1 (575) 303-6660
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM PST.
Messages sent on weekends or U.S. holidays will be replied to on the next business day.
Whoplaza LLC
1209 Mountain Rd Pl NE Ste R
Albuquerque, NM 87110
United States
(This is our registered business address only. It is not a retail store or return address. We do not accept walk-ins or unsolicited returns at this location.)
Last updated: July 2026