Refund & Returns Policy

All products at Whoplaza are custom-made to order / print-on-demand.
Each item is produced specifically for the customer after an order is placed. Because of this, we do not accept returns or exchanges for buyer’s remorse, change of mind, wrong size selected by the customer, wrong color selected by the customer, incorrect shipping address, or incorrect personalization details submitted by the customer.

Returns, exchanges, replacements, or refunds are only available for defective, damaged, misprinted, or incorrect items caused by our production or fulfillment error, according to the terms below.

Order Cancellation

You may cancel your order and receive a full refund if:

• The order has not yet entered production, and
• You request cancellation within 24 hours on weekdays or 48 hours on weekends/holidays after placing the order.

How to cancel: Email
support@whoplaza.com
with your Order ID. We will confirm and process the refund within 5–7 business days if the order is eligible for cancellation.

Once production begins, cancellation is no longer possible because the item is already being made specifically for your order.

Returns, Exchanges & Refunds for Quality Issues

We only accept returns, exchanges, replacements, or refunds for defective, damaged, misprinted, or incorrect items.

We do not accept returns or exchanges for:

• Change of mind
• Buyer’s remorse
• Customer selected the wrong size
• Customer selected the wrong color, style, or design option
• Incorrect personalization details submitted by the customer
• Incorrect shipping address submitted by the customer
• Minor color differences caused by screen display settings

We may offer a free replacement, exchange, or full refund if you receive:

• Damaged or defective items
• Wrong item sent
• Wrong size, wrong color, or wrong design caused by our production or fulfillment error
• Printing or manufacturing errors
• Items with clear production defects

Please report any quality issue within 30 days of delivery.
Send clear photos of the issue and your Order ID to
support@whoplaza.com.

Exchange Policy

Exchanges are accepted only for defective, damaged, misprinted, or incorrect items caused by our production or fulfillment error.
We do not offer exchanges for size, color, style, design, or personalization choices made by the customer.

If an exchange is approved, we will provide a replacement item of the same product, size, design, and personalization details originally ordered, unless the issue was caused by our production or fulfillment error.

Customer Responsibility

Please review your order details carefully before placing an order, including size, color, design, shipping address, and personalization details.
Whoplaza is not responsible for replacement, exchange, return, or refund requests caused by incorrect information submitted by the customer.

Do You Need to Return the Item?

In most cases involving damaged, defective, misprinted, or incorrect items, you do not need to return the item.
Our support team may request photos or additional information to verify the issue before approving a replacement, exchange, or refund.

Please contact us before sending any item back. Unapproved or unsolicited returns will not be accepted.

Lost or Delayed Orders

If your order is not delivered after 60 days from the order date, you may be eligible for a full refund or free replacement.
Please contact us at
support@whoplaza.com
with your Order ID so we can review the shipment status.

Refund Process

Approved refunds will be processed to your original payment method within 5–7 business days.
Shipping fees are non-refundable unless the issue was caused by our error.

International Orders

International customers are responsible for any customs duties, taxes, or import fees.
These fees are charged by the destination country and are non-refundable.

How to Request a Return, Exchange, Replacement, or Refund

To request a return, exchange, replacement, or refund for a quality issue, please email us with the following information:

• Your Order ID
• A brief description of the issue
• Clear photos showing the damaged, defective, misprinted, or incorrect item

Email:
support@whoplaza.com

Note: Our business address in Albuquerque, NM is a registered business address only.
It is not a retail store or return location. We do not accept walk-ins or unsolicited returns at this address.

Contact Us

Email:
support@whoplaza.com
Phone:
+1 (575) 303-6660

Support Hours: Monday – Friday, 9:00 AM – 5:00 PM Pacific Time (PT)

Whoplaza LLC
1209 Mountain Rd Pl NE Ste R
Albuquerque, NM 87110
United States

Registered business address only – no walk-ins or returns accepted.

We strive for your complete satisfaction. Thank you for shopping with Whoplaza!

Last updated: July 2026