FAQs
1. How long does it take to produce and ship my order?
All products are custom-made to order / print-on-demand.
Production & Handling Time: 5–7 business days (Monday–Friday, excluding U.S. holidays).
Orders placed after 5:00 PM PST will be processed the next business day. Multi-item orders may ship separately.
Estimated total delivery time:
- USA: 12–17 business days
- International: 15–24 business days
Times are estimates only and not guaranteed. Peak seasons or customs processing may cause delays.
See our full Shipping Policy.
2. Do you offer free shipping?
Yes! We offer free standard shipping on all U.S. orders over $100.
- Orders under $100: $7.95 flat rate (USA)
- International shipping: $9.95 flat rate
Additional fees may apply for remote areas, Hawaii, Alaska, Puerto Rico, or APO/FPO/DPO addresses.
See details in our Shipping Policy.
3. What is your return, exchange, and refund policy?
Because all Whoplaza products are custom-made to order / print-on-demand, we do not accept returns or exchanges for buyer’s remorse, change of mind, wrong size selected by the customer, wrong color selected by the customer, incorrect shipping address, or incorrect personalization details submitted by the customer.
We may offer a free replacement, exchange, or full refund if you receive:
- Damaged or defective items
- Wrong item sent
- Wrong size, wrong color, or wrong design caused by our production or fulfillment error
- Printing or manufacturing errors
Please report any quality issue within 30 days of delivery with clear photos and your Order ID to
support@whoplaza.com.
For full details, please see our Refund & Returns Policy.
4. How can I track my order?
You will receive a tracking number by email as soon as your order ships.
You can also check your order status here.
5. What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, and Google Pay.
6. Are the colors exactly as shown on the screen?
Product images are digital mockups. Actual colors may vary slightly due to monitor settings and the printing process.
We use high-quality inks for the best possible results.
7. Can I cancel or modify my order?
Yes, you can cancel for a full refund if the order has not entered production and you request cancellation within
24 hours on weekdays or 48 hours on weekends/holidays after placing the order.
Contact us at support@whoplaza.com with your Order ID.
Once production starts, cancellation or changes are no longer possible because the item is already being made specifically for your order.
8. Do you ship internationally? What about customs fees?
Yes, we ship internationally. International customers are responsible for any customs duties, taxes, or import fees charged by the destination country. These fees are non-refundable.
9. How can I contact customer support?
Email: support@whoplaza.com
Phone: +1 (575) 303-6660
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM PST.
10. Is my personal information safe?
Yes. We use SSL encryption and secure payment processors. We do not store full credit card details.
See our Privacy Policy for full details.
Still have questions? Feel free to contact us – we’re happy to help!
Last updated: July 2026