Shipping Policy
All products are custom-made to order and shipped directly from our trusted production partners (primarily in Vietnam, China, Mexico, or other locations based on your destination).
Production Time
5–7 business days (Monday–Friday, excluding U.S. holidays).
Orders placed after 5:00 PM PST will begin processing the next business day. Multi-item orders may ship separately.
Shipping Rates
USA: Free standard shipping on orders over $100! | Regular rate: $7.95 flat rate for orders under $100.
International: $9.95 flat rate.
Additional fees may apply for remote areas, Hawaii, Alaska, Puerto Rico, APO/FPO/DPO addresses.
Estimated Delivery Times
| Region | Shipping Time (after production) | Total Estimated Delivery |
|---|---|---|
| USA | 7–10 business days | 12–17 business days |
| International | 10–17 business days | 15–24 business days |
Delivery times are estimates only and not guaranteed. Delays may occur due to carriers, customs, weather, or peak seasons.
Tracking & Carriers
We use reliable carriers such as YunExpress, USPS, Yanwen, or local postal services.
A tracking number will be emailed automatically once your order ships.
Important Notes
- You are responsible for providing a complete and accurate shipping address.
- International orders may incur customs duties, VAT, taxes, or fees (your responsibility and non-refundable).
- Peak season delays possible – we recommend ordering early!
Contact Us
Email: support@whoplaza.com
Support Hours: Monday–Friday, 9:00 AM–5:00 PM PST
Whoplaza LLC
1209 Mountain Rd Pl NE Ste R
Albuquerque, NM 87110
United States
(Registered business address only – not a retail store or return location.)
Thank you for shopping with Whoplaza – we appreciate your order!