Refund & Returns Policy

At Whoplaza, every product is made-to-order specifically for you. Because each item is produced individually after a purchase, we cannot accept general returns.
However, if anything goes wrong, we are committed to resolving the issue quickly, fairly, and transparently.

Please review the policy below.

A. Return Policy

❌ No General Returns

Because all items are custom-made, we do not accept returns for:

  • Incorrect size, color, personalization, or design chosen by the customer

  • Change of mind after placing the order

  • Incorrect or incomplete shipping address entered at checkout

✅ When We Accept Responsibility

We will provide a free replacement or full refund if:

  • The item arrives damaged or defective

  • You receive the wrong item, size, or design

  • A manufacturing or printing error occurs

No return is required in these cases.

📧 How to Request Support

Email us with:

  • Order number

  • Clear photos of the issue

  • Short description of the problem

📅 Report Deadline:
Issues must be reported within 30 days of delivery (based on tracking).
For the best support, please contact us within 24–48 hours after receiving your package.

B. Order Corrections

You may request updates to:

  • Shipping address

  • Size, color, personalization

  • Design selection

⏳ Correction Window

  • Within 24 hours for weekday orders

  • Within 48 hours for weekend orders

After this window, the order enters production and cannot be modified or cancelled.

C. Order Cancellations

You may cancel your order if you contact us:

  • Within 24 hours on weekdays

  • Within 48 hours on weekends

After production begins, cancellations are no longer possible.

Email: support@whoplaza.com

D. Refund Policy

1. Damaged, Defective, or Incorrect Items

Eligible for a full refund or free replacement.
Photo evidence required within 30 days of delivery.

2. Lost or Delayed Orders

An order may be considered “lost” if not delivered within the standard international transit timeframe.

⭐ Refund / Replacement Conditions

If your package has not been delivered:

  • After 60 days from the order date → Eligible for full refund or free replacement

(This timeline accounts for global shipping variability, customs processing, and seasonal volume.)

Note

Holidays, customs inspections, or courier disruptions may extend transit time.

3. Refund Exclusions

Refunds are not provided for:

  • Customer input errors (wrong size, color, personalization)

  • Delivery issues caused by incorrect address

  • Shipping fees (unless the carrier is at fault)

E. Refund Processing

  • Approved refunds are issued to the original payment method

  • Processing time: 5–7 business days

  • Methods supported:

    • Credit/debit cards

    • PayPal

    • Any method used during checkout

F. Missing or Late Refunds

If you have not received your refund:

  1. Check your bank or PayPal account

  2. Contact your bank/card provider

  3. Email us at support@whoplaza.com for assistance

G. Exchanges & Replacements

Exchanges are only available for:

  • Damaged items

  • Manufacturing defects

  • Incorrect items received

Requirements:

  • Reported within 30 days of delivery

  • Photo evidence required

  • No return necessary

Replacements are shipped at no additional cost.

H. Customer Responsibilities

Whoplaza is not responsible for:

  • Incorrect sizes or personalization selected by customers

  • Delivery failures caused by incorrect or incomplete addresses

  • Delays caused by carriers, customs, weather, or seasonal demand

Please review product details and size charts carefully before ordering.

I. Inspect Your Order Upon Delivery

Please inspect your items immediately. Contact us within 48 hours if you notice:

  • Damage

  • Missing items

  • Packaging tampering

J. Refused or Unclaimed Packages

If a package is refused or unclaimed:

  • Customers are responsible for return shipping costs

  • Refunds (if applicable) exclude original shipping fees

  • Refund is issued only after the package is returned to our facility

K. Customs, Duties & Import Taxes (International Orders)

For international shipments:

  • Buyers are responsible for customs fees, import duties, and taxes

  • These fees are non-refundable

  • Customs delays may impact delivery times

L. Disputes & Resolution

Before opening a dispute through PayPal or your bank, please contact us first.
We are committed to resolving your issue promptly and professionally.

M. Contact Us

For any questions regarding returns or refunds:

Email: support@whoplaza.com
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM PST

Registered Business Address:
Whoplaza LLC
1209 Mountain Rd Pl NE Ste R
Albuquerque, NM 87110
United States

This address is not a retail location and does not accept returns.