FAQs

1. How long does shipping take?

We operate on a print-on-demand model. Each item is custom-made and typically ships within:

  • USA Orders: 12–17 business days (including processing & shipping)

  • International Orders: 15–24 business days

📦 See full details here: Shipping Policy

2. How long does it take to process my order?

We require 5–7 business days to process and produce your custom order before it ships.

3. Can I track my order?

Yes! Once your order ships, you’ll receive a tracking number via email.
You can also track your order here: Order Tracking

4. Do you accept returns or exchanges?

Because all items are made-to-order, we do not accept general returns.
However, if your order arrives damaged, defective, or incorrect, we will:

  • Issue a full refund or

  • Send a free replacement

🕒 Report the issue within 30 days of delivery.
📩 Contact us: support@whoplaza.com

More info: Refund & Return Policy

5. Can I cancel or change my order?

Yes, you can cancel or modify your order within:

  • 24 hours (weekdays)

  • 48 hours (weekends)

After this window, the order enters production and can no longer be changed.

6. I received the wrong or damaged item. What should I do?

We’re sorry! Please email support@whoplaza.com with:

  • Your order number

  • Photos of the item and the issue

  • Description of the problem

We will resolve it promptly with a refund or replacement.

7. What if my order is late or lost?

If your order:

  • Has not arrived after 45 days → Eligible for 50% refund

  • Still missing after 60 days → Eligible for full refund or replacement

For packages marked “delivered” but not received, please check with your local post office first.

8. Do you ship internationally?

Yes, we ship worldwide. Delivery times vary by destination.
Customs duties or import taxes may apply and are the customer’s responsibility.

9. How much is shipping?

  • USA Orders: Flat rate $7.95

  • International Orders: Flat rate $9.95

Shipping fees will be shown clearly at checkout.

10. Do I have to return a damaged item to get a refund?

No. We do not require returns for damaged or incorrect items.
Just send photo proof and we’ll process your refund or send a replacement.

11. What if I ordered the wrong size or color?

Unfortunately, we cannot refund or replace items due to customer errors in size, color, or design choice.
Please refer to our Size Chart before placing your order.

12. Do you charge customs fees for international orders?

Customs duties, VAT, or import taxes are not included and must be paid by the customer where applicable.

13. I entered the wrong address. What happens now?

Please contact us within 24 hours to correct the address.
If the order has shipped, we are not responsible for packages lost due to incorrect addresses.
Reshipping fees may apply if the package is returned to us.

14. What payment methods do you accept?

We accept:

  • Credit/debit cards (Visa, Mastercard, etc.)

  • PayPal

  • Other secure payment methods depending on your region

15. How do I contact customer service?

We’re happy to help! Reach us via:

Email: support@whoplaza.com
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM PST

Registered Business Address:
Whoplaza LLC
1209 Mountain Rd Pl NE Ste R
Albuquerque, NM 87110
United States

Or visit: Contact Us