Shipping Policy - Whoplaza

Shipping at a Glance

Production & Handling
5–7 business days

USA Transit Time
7–10 business days after production

USA Estimated Delivery
12–17 business days total

Shipping Cost
USA: $7.95 flat rate
Free USA shipping on orders over $100
International: $9.95 where available

Tracking: A tracking number is emailed after your order ships. Delivery estimates include production and transit time.

All products sold by Whoplaza are made to order using a print-on-demand production model. Each item is produced after a customer places an order.

Orders may be produced and shipped by our third-party production and fulfillment partners from different locations depending on the product type, production availability, and delivery destination.

Because products are made to order, production time and shipping transit time are separate.

Production & Handling Time

Our standard production and handling time is generally 5–7 business days, Monday through Friday, excluding applicable holidays.

Orders placed after 5:00 PM Pacific Time (PT) will generally begin processing on the next business day.

During peak seasons, holidays, or periods of unusually high order volume, production may occasionally require additional time.

Orders containing multiple products may be produced at different facilities and may arrive in separate packages.

Shipping Rates & Free Shipping

USA orders under $100: $7.95 flat-rate standard shipping.
USA orders over $100: Free standard shipping.
International standard shipping: $9.95 where available.

Available shipping options and final shipping charges are displayed at checkout before payment.

Shipping availability may vary depending on the product and destination.

Estimated Delivery Times

Region	Production & Handling	Transit Time After Production	Total Estimated Delivery
United States	5–7 business days	7–10 business days	12–17 business days
International	5–7 business days	10–17 business days	15–24 business days

Important: Delivery times are estimates and are not guaranteed.

Delays may occasionally occur because of carrier disruptions, customs processing, weather conditions, incorrect shipping information, production delays, or seasonal order volume.

We recommend placing orders early during peak shopping periods and holidays.

Order Cutoff Time

Our standard order cutoff time is 5:00 PM Pacific Time (PT).

Orders placed after this time will generally begin processing on the next business day.

Orders placed on weekends or holidays will generally begin processing on the next available business day.

Tracking & Shipping Carriers

We may use carriers and shipping services such as USPS, YunExpress, Yanwen, or local postal services depending on the fulfillment partner and delivery destination.

Once your order ships, a tracking number will be sent to the email address provided during checkout.

You can also check your order status here: Order Tracking.

Tracking information may take some time to update after a shipping label is created.

Multiple Packages

Orders containing multiple products may be produced by different fulfillment partners.

As a result, products from the same order may arrive in separate packages and may have different tracking numbers.

You will not be charged additional shipping fees simply because an order is shipped in multiple packages unless otherwise shown at checkout.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Incorrect or incomplete shipping information may result in delivery delays, failed delivery, returned packages, or additional shipping charges.

If you notice an error in your shipping address, please contact us as soon as possible at support@whoplaza.com.

We will make reasonable efforts to update the address if production or shipment has not yet begun.

Once an order has entered production or has shipped, we may no longer be able to change the shipping address.

Returned or Undeliverable Packages

A package may be returned to the sender if the delivery address is incomplete, incorrect, unclaimed, or otherwise considered undeliverable by the carrier.

If this occurs, please contact our support team so we can review the shipment and available options.

Additional shipping charges may apply if reshipment is required because of an incorrect address submitted by the customer.

International Shipping

International shipping is available to selected destinations depending on product availability and fulfillment capabilities.

International delivery times may vary depending on destination, customs processing, local postal services, and other factors outside our direct control.

Customs, Duties & Import Fees

International customers may be responsible for customs duties, taxes, VAT, import fees, or other charges imposed by the destination country.

These charges are determined by local authorities and are generally not included in the product price or shipping fee shown by Whoplaza unless specifically stated otherwise at checkout.

Customs duties and import charges paid to local authorities are generally non-refundable by Whoplaza.

Lost or Delayed Orders

If your order has not been delivered within 60 days from the order date, please contact us so we can investigate the shipment.

Please provide your Order ID when contacting us.

Depending on the outcome of the investigation, you may be eligible for a replacement or refund.

Email: support@whoplaza.com

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, misprinted, incorrect, or materially different from the product you ordered, please contact us within 30 days of delivery.

Please include:

Your Order ID
A brief description of the issue
Clear photos showing the problem

Our support team may request additional information before approving a replacement, exchange, or refund.

Please do not send any item back without contacting us first.

If a physical return is required, our support team will provide the appropriate return instructions and return address.

Shipping & Return Addresses

Our registered business address is not automatically the shipping origin or return address for individual orders.

Because products are fulfilled by third-party production partners, shipping origins and approved return locations may vary.

Please contact our support team before sending any item back.

Do not send unsolicited returns to our registered business address.

Important Information

All products are made to order / print-on-demand.
Production time and shipping transit time are separate.
Production and shipping origins may vary by product and destination.
Multi-item orders may arrive in separate packages.
Delivery times are estimates and are not guaranteed.
Customers are responsible for providing an accurate shipping address.
International customers may be responsible for customs duties, taxes, VAT, or import fees.
Approved return instructions must be obtained from our support team before sending an item back.

Contact Us

If you have questions about shipping, production, tracking, or your order, please contact us:

Email: support@whoplaza.com

Phone: +1 (575) 303-6660

Support Hours:
Monday – Friday 9:00 AM – 5:00 PM Pacific Time (PT)

Messages received on weekends or applicable holidays will generally be answered on the next business day.